Frequently Asked Questions (FAQ)
Why can't TuneJack find my iPod?
TuneJack requires your iPod to be set for manually music management (this does not apply to iPad, iPhone or iPod touch devices). To set this, please follow these steps:
- Connect iPod to your computer using either your cable or Dock.
- Open iTunes.
- When/if iTunes asks you if you want to auto update, click the "Cancel" button.
- Select iPod in the Source list in iTunes.
- In iTunes, select the option to "Manually manage music".
- Click the "Apply" button.
If the above doesn't resolve the iPod detection issue, please try right-clicking on the TuneJack icon and select "Run as Administrator" from the popup menu.
Why do I get the error "The application failed to initialize properly (0xc0000135)" when trying to run TuneJack?
This error indicates you don't have Microsoft .NET Framework 3.5 installed. Please download and install Microsoft .NET Framework 3.5 from the Microsoft website
Why am I getting error "Unable to load DLL 'iTunesMobileDevice.dll"?
This error usually indicates that iTunes is not installed or is installed incorrectly. If iTunes is already installed, please uninstall it and then download the latest version from the Apple website
and install it. If iTunes is not currently installed, please install the latest version fromt he Apple website
What is the difference between TuneJack, iRepo and iGadget?
These products all fill slightly different needs. We have a detailed comparison of these products
to help you select the application that best fits your needs.
Why does TuneJack start transferring some songs ok then starts having problems with the remaining songs?
This is due to a recent change with iTunes. What you'll want to do is the following:
- Connect the iPod to your PC
- When/if iTunes asks you if you want to auto update, click the "Cancel" button
- Select the iPod in the Source list in iTunes
- In iTunes, check the "Manually manage music" checkbox and then click the "Apply" button.
You are now ready to use TuneJack with the iPod.
I'm running Vista and the songs don't end up in iTunes. Why?
If you are running Norton along with Vista, you may be having problems because Norton is blocking TuneJack from accessing iTunes. Please try doing the following:
Try running TuneJack again but bypass transferring to iTunes. To do this, when you get to the "Determine if importing to iTunes" step, uncheck the "Import into iTunes" checkbox. Then, continue with the transfer. This will cause TuneJack to just copy the songs from the iPod to the PC without trying to add them to iTunes. So, this would eliminate iTunes from the equation. If this works, you could then add the songs to iTunes separately by selecting "Add folder to library" from the iTunes File menu.
Why is TuneJack taking so long to transfer songs to iTunes?
This can be due to an issue with your iTunes installation. Please stop TuneJack and then uninstall and reinstall iTunes. Then try TuneJack again.
Is TuneJack compatible with my device?
TuneJack works with all iPods as well as the iPhone, iPod touch and iPad
Why does TuneJack report error 80080005 and none of my songs get transferred to iTunes?
This error can indicate a number of things. First of all, be sure you don't have any dialog windows open in iTunes. iTunes must be sitting at the main window with no dialogs open.
If that doesn't help, this error could indicate that there is a problem with the iTunes installation on this computer. Reinstall iTunes and then run TuneJack again.
If that does not help, try right-clicking on the TuneJack icon and select "Run as Administrator" and see if that works.