Why can't TuneJack find my iPod?

TuneJack requires your iPod to be set for manually music management (this does not apply to iPad, iPhone or iPod touch devices). To set this, please follow these steps:

1. Connect iPod to your computer using either your cable or Dock.
2. Open iTunes.
3. When/if iTunes asks you if you want to auto update, click the "Cancel" button.
4. Select iPod in the Source list in iTunes.
5. In iTunes, select the option to "Manually manage music".
6. Click the "Apply" button.

If the above doesn't resolve the iPod detection issue, please try right-clicking on the TuneJack icon and select "Run as Administrator" from the popup menu.

What is the difference between TuneJack, iRepo and iGadget?

These products all fill slightly different needs. We have a detailed comparison of these products to help you select the application that best fits your needs.

Why does TuneJack start transferring some songs ok then starts having problems with the remaining songs?

This is due to a recent change with iTunes. What you'll want to do is the following:

1. Connect the iPod to your PC
2. When/if iTunes asks you if you want to auto update, click the "Cancel" button
3. Select the iPod in the Source list in iTunes
4. In iTunes, check the "Manually manage music" checkbox and then click the "Apply" button.

You are now ready to use TuneJack with the iPod.

I'm running Vista and the songs don't end up in iTunes. Why?

If you are running Norton along with Vista, you may be having problems because Norton is blocking TuneJack from accessing iTunes. Please try doing the following:

Try running TuneJack again but bypass transferring to iTunes. To do this, when you get to the "Determine if importing to iTunes" step, uncheck the "Import into iTunes" checkbox. Then, continue with the transfer. This will cause TuneJack to just copy the songs from the iPod to the PC without trying to add them to iTunes. So, this would elliminate iTunes from the equation. If this works, you could then add the songs to iTunes separately by selecting "Add folder to library" from the iTunes File menu.

Why is TuneJack taking so long to transfer songs to iTunes?

This can be due to an issue with your iTunes installation. Please stop TuneJack and then uninstall and reinstall iTunes. Then try TuneJack again.

Is TuneJack compatible with my device?

TuneJack works with all iPods as well as the iPhone, iPod touch and iPad.

Why does TuneJack report error 80080005 and none of my songs get transferred to iTunes?

This error can indicate a number of things. First of all, be sure you don't have any dialog windows open in iTunes. iTunes must be sitting at the main window with no dialogs open.

If that doesn't help, this error could indicate that there is a problem with the iTunes installation on this computer. Reinstall iTunes and then run TuneJack again.

If that does not help, try right-clicking on the TuneJack icon and select "Run as Administrator" and see if that works.

Version 5.2
Released: March 31, 2010

• Updated to detect iPod touch and iPhone devices when using iTunes 9.1.

Version 5.1.1
Released: November 9, 2009

• Removed need to "Run as Administrator" to detect some iPods.

Version 5.1
Released: October 22, 2009

• Updated to fix problem that could cause some iPhones to not be detected correctly.

Version 5.0
Released: September 22, 2009

• Updated to work with iTunes 9. In prior versions, iPhones and iPod touch devices would cause the application to generate errors if iTunes 9 was installed.
• Updated to work with the new iPod nano 5G (the one with the video camera).

Version 4.1
Released: September 10, 2009

• We have changed the licensing system used by the application with this release. Old style license keys will still work but you may have to place a check in the checkbox on the license screen to use your old style license if you ever need to reinstall.
• Added a "Check for Updates" function off the Help menu. Selecting this opens a web page on the Purple Ghost website which will provide information regarding any available updates.
• The second step of TuneJack used to automatically temporarily disable iTunes from detecting iPods. This was done to prevent iTunes from erasing all the content from your iPod/iPhone before TuneJack had a chance to transfer the songs over. The way this was accomplished didn't always work for every situation. Apple has recently added the ability to do the same thing but from within iTunes directly. So, now, at this step, a window will open which describes how to do this from iTunes itself. This should be more reliable than the way it was being done before.

Version 4.0.2
Released: July 31, 2009

• This update provides support for jailbroken iPhones and iPod touches running the new 3.0 firmware.
• A new "Support" menu item has been added under the Help menu that has several options. These are there to make it easier if you need support and we need you to send us some information. There is no need to run any of these options unless requested to do so by Purple Ghost Software support.

Version 4.0.1
Released: June 29, 2009

• With the release of the prior version to work with the new iPod touch and iPhone 3.0 firmware, a bug was introduced that could cause errors when used with iPhones and iPod touches running old versions of the firmware. This update fixes this bug.

Version 4.0
Released: June 25, 2009

• Updated to work with iPhone/iPod touch 3.0 firmware. iTunes started storing song information on the iPod touch and iPhone differently with the release of the 3.0 iPhone and iPod touch firmware. This resulted in this application not seeing tracks added to devices running the 3.0 firmware. This release contains updates to work with this new format.

Version 3.4
Released: June 12, 2009

• Update to work with iTunes 8.2.

Version 3.3.1
Released: September 9, 2008

• Update to work with iTunes 8.

Version 3.3
Released: April 18, 2008

• This version has been updated to work better with non US-English versions of Windows. With prior releases, it could generate errors when trying to locate the file necessary to work with iPod touch and iPhone on non US-English Windows systems.
• This release allows it to work with jailbroken iPhones and iPod touches running 1.1.4 firmware. I would like to thank Lawrence Vanderpool for helping me figure this out. Thanks! :)

Version 3.2
Released: March 14, 2008

• This version has been updated to support the new iTunes for 64-bit Windows Vista. Prior versions of iTunes were not compatible with Windows Vista 64-bit Edition.

Version 3.1
Released: February 26, 2008

• The following fields are now also transferred with songs copied from an iPod to iTunes: start time, stop time, volume adjustment, remember playback position, and skip when shuffling.

Version 3.0
Released: January 11, 2008

• Updated to work with the iPod touch and iPhone. This includes iPhones and iPod touches that have been jailbroken.

Version 2.4
Released: July 5, 2007

• Apple changed things in iTunes 7.3 that caused TuneJack to not see the songs on the iPod. This version has been updated to work with iTunes 7.3.

Version 2.3
Released: May 30, 2007

• This version adds support for the Play Counts file on the iPod. If play counts, user ratings and last played dates were changed on the iPod since the last sync with iTunes, this information is stored on the iPood in a Play Counts file. This version of TuneJack takes this information into account when transferring the songs from an iPod. Earlier versions would use the original information transferred to the iPod from iTunes during the prior sync.
• Also in this version TuneJack will no longer require iTunes to be installed. Prior versions wouldn't run unless iTunes was installed.

Version 2.2
Released: March 19, 2007

• This version fixes a bug that could cause errors if transferring songs from an iPod that was synced with a version of iTunes prior to version 7.1.

Version 2.1
Released: March 16, 2007

• This version has been updated to work properly with iTunes 7.1.

Version 2.0
Released: December 18, 2006

• This version has been upgraded to use Microsoft .NET Framework 2.0 and is fully Windows Vista compatible.

Version 1.2
Released: November 21, 2006

• This release changes the license scheme used.

Version 1.1
Released: October 16, 2006

• This release adds support for iTunes 7.

Version 1.0.2
Released: September 25, 2005

• This version has a fix in it to correct an issue on some iPods (found on some nanos) that could cause the application to generate an error reading "Unable to read beyond the end of stream."

"...I THANK YOU!!!!! TUNEJACK ROCKS!!!!!! I recently had a hard drive crash and I didn't know that you could recopy the imported songs from my ipod to my new computer. This product was wonderful! Easy to use, it walked me right through all the steps, and it copied all of my songs, which is close to 800 songs, in a matter of minutes. Was worth every dime. I am delighted that I got my full i-tunes library on my new computer. Again, THANK YOU!!! Tunejack really came through for me!"
-Bobbie G.

---

"I'm a fan!!! You guys rock!!!"
- iluvdez

---

"I just wanted to say thank you for TuneJack being SO SIMPLE and blonde-proof to use!"
- Anonymous Blonde in South Carolina

---

"You seriously saved my life!! I was trying forever to copy my ipod songs onto my itunes after my computer crashed. I thought I would have to reload all of my cds but then I found the TuneJack online and decided to tried it. It was worth every penny! It literally took 10 minutes of ease to copy the songs: I barely did anything!

Thank you so much!!!"
- Kristina

---

"TuneJack is a life saver."
- RallyRay

---

"Hey, your Tune Jack is very cool and incredibly easy to use."
- Same E.

---

"You guys are awesome"
- John D.

---

"...thanks for a great product."
- Adam C.

---

"This software IS excellent. Uber simple, does as advertised, one thing, really well, really easy."
- Kevin P.