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Need Help?
Please, before submitted a support question, be sure to read through the Frequently Asked Questions for the application in question. These are available by going to the product page for the application and clicking the link on the left.
If you have read through the FAQ page and still have a support question or issue, please send us a support email by filling out the online support form. We will respond to these support emails as quickly as possible.
Contact Us
Have a question? Have an idea to improve one of our apps? Send us any non-support related email using the Contact form.
Support Forms
Lost your license key?
To retrieve your license information, enter the email address you used when placing your order. The license information for all your purchased products will be emailed to you.
TuneJack license update
If you have a pre version 1.2 TuneJack license, you can get an updated license for the current versions by entering your current license name and code below.
Are you an iPod Agent user?
iGadget has replaced iPod Agent and I'm giving all currently registered iPod Agent users a free iGadget license. Enter your email address and your iPod Agent serial number name and number. After verification, your new iGadget license will be emailed to you.
Policies
Refund Policy
If you have problems with any of our products that cannot be resolved through support, you can request a full refund. This refund offer is valid up to 30 days after purchase. After 30 days, refunds will not longer be available.
iPhone/iPad appsPlease note that refunds for iPhone/iPad apps must be done through iTunes Store Customer Support.
Privacy Policy
Purple Ghost Software will never sell or distribute your personal information to a third party, except when necessary to provide a purchased product or service.
We will never e-mail you unless you've asked us to.
We will never store or retain your full credit card details.
We keep specific order information to provide future service, such as re-sending lost serial numbers. We take reasonable precautions to ensure the protection of all such personal information.
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