Support

Lost your license key?

To retrieve your license information, enter the email address you used when placing your order. The license information for all your purchased products will be emailed to you.




Need Help?

Please, before submitting a support question,be sure to read through the Frequently Asked Questions (FAQ) for the application in questions. Direct links to the associated FAQ pages for each of our products is below.

iGadget FAQ

iRepo FAQ

TuneJack FAQ

iRingtunes FAQ

Key Ace FAQ

PAD Fab FAQ

Scry FAQ

Steam Desk FAQ

Star Ops FAQ


If you have read through the FAQ page and still have a support question or issue, please send us a support email by filling out the online support form. We will respond to these support emails as quickly as possible.




Why is Windows indicating the downloaded program may harm my computer?

This is due to Microsoft's SmartScreen Application Reputation service. This service is meant to help verify the identity of desktop applications and may trigger warnings when download one of our Windows applications such as iRepo, iGadget or TuneJack.

This system insures that you are downloading an application that hasn't been tampered with, but it also introduces errant warnings, especially with newly released software applications and updates, such as new releases of Purple Ghost Software products.

Don't worry if you see this warning when you download and install our software products. All our applications are digitally signed and have valid certificates. You can verify this yourself by viewing the properties of the installer application. These warnings will go away as more and more people download the new releases.

When you first download the installer from the website, you may see a message like the following at the bottom of the page.

If you View Downloads, you may see something like this:

When you run the installer, you may see a message like the following:

If you see this, simply click the "More info" link and it will expand to show you the following:

You will see that "Purple Ghost Software, Inc" is the publisher and you'll then know it is a valid file. So, you can then go ahead and click the "Run anayway" button and the installer will run.




Contact Us

Have a question? Have an idea to improve one of our apps? Send us any non-support related email using the Contact form.



Become our fan on Facebook
Copyright © 2005 - 2013 Purple Ghost Software, Inc. All rights reserved.
Apple, iPod and iPhone are trademarks of Apple, Inc.
Mac and the Mac logo are trademarks of Apple, Inc., registered in the U.S. and other countries.
Windows Vista and the Windows logo are trademarks or registered trademarks
of Microsoft Corporation in the United States and/or other countries.
Contact Us